Basics

  • What are the advantages of becoming a Cytamobile-Vodafone customer?
    Cytamobile -Vodafone gives you the opportunity to connect with the first mobile operator in the country. As a Cytamobile - Vodafone customer in Cyprus, you will benefit from a series of advanced services, which we continuously improve to cover your mobile telecommunication needs in a personal as well as in a professional level.

  • What is the SIM Card?
    SIM stands for Subscriber Identity Module card - It is the small printed circuit board that must be inserted to your GSM-based mobile phone when becoming a customer. It contains subscriber details, security information and memory for a personal directory of numbers. The card can be a small plug-in type or sized as a credit-card but has the same functionality. The SIM card also stores data that identifies the caller to the network service provider.

    A GSM mobile phone is not operational unless a SIM Card is inserted in it. The SIM Card incorporates all details concerning your connection to the soeasy service, including your Personal Identity Number (PIN), telephone number etc. This allows you to use your card with any GSM mobile phone and charge your own account, not the account of the mobile phone's owner.
    Cytamobile-Vodafone, will replace free of charge, any defected or damaged SIM Card within three months from its activation date or in case of incompatibility between the voltage of the SIM Card and the voltage of the mobile phone.  Three months after its activation date and in all cases of loss of SIM Card, the replacement will be charged according to Cytamobile-Vodafone traffic plan.

  • What should I do If I lose my SIM Card?
    If you lose your SIM Card, please call the Call Centre on 132, as soon as possible, or visit any of our cytashop with your identity card (if you are a pay monthly customer), or with your Customer Code (if you are a soeasy pay as you go customer) and all outgoing calls will be barred (the service will be disconnected) to protect your account.
    You can request:

    a. temporary disconnection of your telephone number or 
    b. a replacement of your card with the same telephone number or
    c. cancellation of your telephone number.

    NotesNotes:
    • You are responsible for any charges that may occur until the time of the temporary disconnection or cancellation of your telephone number.
    • You will continue to be charged with the monthly subscription fee during the temporary disconnection of your telephone number.
    • During the temporary disconnection period, your card will not be working.
    • In case your card is found, you should request reconnection of your telephone number.
    • In the case of temporary disconnection of your telephone number for 3 months, Cytamobile-Vodafone has the right to cancel it.

  • What should I do if I lose my mobile?
    If you lose your mobile too, please report the loss and the International Mobile Equipment Identifier (IMEI) to the Police, and receive the relevant verification. This number is given to you with the purchase of your mobile phone.
    Present the loss of mobile phone certificate to your nearest cytashop or send it by fax to the number given to you after calling 132 (Call Center). Your mobile phone identification number (IMEI) is immediately registered on a Black List and is identified if anyone else uses it.

  • What are the PIN and PUK Codes and how can I unblock my phone?
    PIN and PUK are security numbers assigned to your SIM Card to prevent it and your phone from being misused.
    PIN stands for     Personal Identification Number. Code used to activate mobile phone / account. PUK stands for Personal Unblocking Code - used to unlock a blocked SIM Card. This is delivered together with your connection. The phone activates only after the PIN is entered after the phone is switched on. If you enter it incorrectly several times, you are asked to enter the PUK code. The PIN is generally four digits. The PUK is eight digits and comes with your SIM Card, and should be kept in a safe place

  • How many times can I enter the wrong PIN and PUK codes?
    The PIN code may be entered incorrectly three times. Then you are asked to enter the PUK code. If you enter the PUK incorrectly eight times, you'll have to ask for a new SIM Card at any cytashop.

  • What if I forget the PIN or PUK codes?
    We are not in a position to know your PIN, unless of course, you have not changed the initial PIN which is 1234 . Therefore, you should change your existing PIN as follows:

    • Change it through your mobile phone menu following the instructions mentioned in your mobile phone's manufacturer manual, or
    • Enter any 4-digit number three times in a row (the same each time) in order to block your SIM Card. Then enter **05*PUK*new PIN*New PIN# to unblock the SIM Card.
      If you have to write down your new PIN in order to remember it, make sure it remains a secret.

  • Can I switch between pay monthly plans and soeasy pay as you go plan keeping the same telephone number?
    If you are a Cytamobile-Vodafone customer and you wish to change your soeasy pay as you go plan into a pay monthly plan or vice versa, you can do it easily and quickly without changing your number.
    All you have to do is visit any of our Sales Network shops having your passport or I.D. with you and go for it!

 

pay monthly plans

  • What do I need to do to become a Cytamobile-Vodafone pay monthly customer?
    If you have decided to become a client of Cytamobile - Vodafone pay monthly plans you must be over eighteen (18) years old. You just have to visit any of our cytashop with your Identity Card and ask for one of the two pay monthly plans we have created for you in order to meet your needs: the Light or the Classic plan.

  • Why is my first bill more than I thought it would be?
    Your bill provides you with a summary of all the charges for the billing period from the date of connection to the date of the first bill. It also includes your plan's connection fees.

  • How can I pay my monthly bill?
    Every month we send at your billing address a summarized phone bill which you can pay at cytashop, at your Bank or by Direct Debit from your account.

  • How can I change my pay monthly options ?
    As a pay monthly customer, you may change your plan free of charge, very easily and quickly:

    • By calling from your mobile phone at 8000-8004 to change to Light plans and at 8000-8006 to change to Classic plans
    • Through the cytashop
    • Through the Call Centre (132)
    • through the cytawebshop

  • Can I transfer my pay monthly plan to another person?
    It is possible to transfer your pay monthly plan to another owner. The existing owner and the new owner must visit one of our cytashop. The existing owner must pay all outstanding amounts from bills of previous months as well as the bill for the final month, while the new owner will sign the necessary papers to transfer the service to his/her name.

  • How can I change my mobile phone number?
    All you have to do is just visit one of the cytashop, or alternative call to Call Centre (132) to change your phone number, keeping the same SIM Card.

 

soeasy pay as you go

  • What do I need to do to become a Cytamobile-Vodafone soeasy pay as you go customer?
    soeasy provides you the easy way to connect to mobile telephony without any subscriptions, bills or contracts. All you have to do is to buy the soeasy Connection Pack, make your first chargeable call and get connected

  • What is the Customer Code?
    Customer Code is a 5-digit code that allows you to be recognized, so that nobody else can interfere with your soeasy pay as you go service. This number is needed for the registration of your mobile number and personal data. If you have not registered your data, the Customer Code will be the only way for us to identify you as a customer of the prepaid service.

  • Why should I be registered as a soeasy pay as you go customer?
    Registration is not an obligation, but it is required for full customer service. By registering you will:

    • Receive support when in touch with the Call Centre for mobile telephony services
    • Receive assistance if you have lost your SIM Card, codes or numbers
    • Improve the possibilities to disconnect your mobile number if your mobile is lost or stolen. If you have registered it will be possible to retain your mobile number if you wish to reconnect your service.

  • What is the top up card?
    The top up card is the card that allows you to recharge your account with the corresponding value. The top up card is available at the values of £5, £10 and £20 and they all have a validity period of 12 months.

  • What number do I have to call in order to top-up my account?
    In order to top up your account you have to call the short code 1882 (soeasy Automatic Operator) from your mobile phone (or 1883 from any other phone) and follow the instructions, to top-up your soeasy account by pressing option 1.
    The soeasy Automatic Operator is available to you anytime - 24 hours a day, 7 days a week!

  • How can I find out how much credit I have left on my phone?
    You are able to get information about your account calling the soeasy Automatic Operator which is available to you anytime - 24 hours a day, 7 days a week!
    Call the short code 1882 (soeasy Automatic Operator) from your mobile phone (or 1883 from any other phone) and follow the instructions, to find-out your account balance and expiry date by pressing option 2
  • Can I get a list of my calls?
    No, the provision of an itemised bill is not possible for the soeasy pay as you go.

  • Can I change my mobile number?
    No. The only way to change your number is to buy another Connection Pack. In this case you cannot transfer any outstanding amount on your account.

 

Registration

  • How do I register?
    Get your pay monthly plan or soeasy pay as you go plan phone number (you will need it for registration).
    Go to page register now and at least fill in all the boxes marked with *
    Note: You can only register once per mobile phone number.
    Username and password
  • How can I change my username?
    Your username cannot be changed

  • How can I change my password?
    To change your password:

    • Firstly if you are not already logged in, you have to enter your username and password on our login page to do so
    • Go to the change password page which can be also found from your profile page

  • I forgot my username!
    Send from the mobile phone you used to register to cybee, an SMS with the text user to cybee mobile number 1000 (no prefix required just 1000) and cybee will reply to you with your username.
    For example:

    • Select from your mobile menu CREATE MESSAGE
    • Type the keyword USER
    • e.g. USER
    • Send the message to number 1000

  • I forgot my password!
    Go to page forgot my password and follow the steps. We do not keep any records for passwords so in this case you can try to change your password through the question/answer reminder.
    OR if you are unable to do so, then you can reset your password by sending from the mobile phone number you used to register to cybee, an SMS with the text password followed by your username separated by space, to cybee mobile number 1000 (no prefix required just 1000) and cybee will make your password to be the same as your username. 
    • Select from your mobile menu CREATE MESSAGE
    • Type the keyword PASSWORD
    • Type your username <ELENA>
    • e.g. PASSWORD ELENA
    • Send the message to 1000

  • I cannot login!
    1. Check that you are entering the text in English and not in capital letters.
    2. You forgot your username !
    3. You forgot your password !

  • I will take my mobile abroad. Can I still use cybee services?
    Yes, in all the networks we have roaming agreements with.

  • My mobile phone number has changed. What do I do?
    1. Firstly, if you are not already logged in, you have to enter your username and password on our login page to login. Go to page Change my mobile number to enter your new mobile phone number. It is important that you have your mobile phone with the new telephone number next to you because you will be asked to send an SMS message with an Activation code in order to complete the process.


 

mms

  • What is mms?
    MMS (Multimedia Messaging Service) gives you the ability to send and receive messages including photos, text, sounds, and images from mobile phones that support mms and from the Internet to other mms mobile phones and e-mail accounts. Messages sent to recipients using mobiles that do not support mms will result in a text message being sent inviting them to access the message via our website.

  • What do I need to use mms?
    Basic prerequisite is to be a customer of Cytamobile-Vodafone (pay monthly plans or soeasy pay as you go plans) and to have a mobile phone that supports the mms technology.
    Select any of the following ways to activate mms and to program your mms mobile:

    • Click here to activate from our Website
    • Write a message with text [ON MMS] and sent it to number 8000 or
    • Contact our Call Centre at 132 or Visit one of cytashop.

  • What can I do with mms?
    MMS allows you to do the following:

    • Take, view and send photographs
    • Send and receive pictures and sounds that are stored in your mobile's menu
    • Add text
    • Add graphics
    • Do a combination of the above

  • I don't have an mms mobile phone, can I receive mms messages?
    Yes. Customers that do not have mms mobile phones can still receive mms messages. Instead of being able to view the picture on their mobile phones, they will receive a text message (SMS) giving them a cybee web address where they can go to view the mms. Alternatively if the mobile phone supports WAP (but not mms) they can get the picture in the WAP browser (transcoded to fit the screen and colours of the mobile phone) by clicking on the link mentioned in the text message (SMS).

  • I don't have an mms mobile, can I send mms messages?
    No, you cannot send an mms from your mobile phone.

  • What is the price of an mms?
    Check pricing   soeasy  pay monthly

  • How do you send a picture message?
    You firstly take your picture using the camera function. You can then add a text or voice clip. There are 3 types of recipient that you can send mms to.
    You can send an mms to:

    1. A compatible mobile phone
      In this instance, the recipient will receive the mms on their mobile and view the picture and text and hear any voice memo.
    2. An email address
      Here, the recipient will pick up the mms in their email and be able to display the picture and hear any voice memo from their personal computer.
    3. A non-compatible mobile phone on any network that supports text messages
      Here, the recipient receives a text message (SMS) on their mobile phone telling them to go to an internet address to view the mms. Simply enter your mobile number and the pin code mentioned in the text message you have received.

  • Do mms I receive expire?
    Messages you receive on your mobile phone do not expire. However, any mms which are not retrieved (from the MMS Centre) may expire. Expiration time is set by the senders of the mms. The default expiration time is 72 hours and applies to all mms for which the senders did not explicitly set the validity time of the message. The above applies to both mms and non mms phones.

  • How do I know if my mms has been received?
    You can ask for a delivery notification when you send the mms message. The delivery notification will indicate that the mms has been delivered to the mobile phone. Moreover you can ask for a read-reply report when you send an mms. The read-reply report indicates that the receiver has read the mms. Availability of delivery and/or read-reply reports depends on the mobile phone model.

  • Can I send an mms to more than one person at a time?
    Yes and you will be charged for each mms sent to each recipient.

  • Can I forward mms to people who don't have an mms mobile phone?
    Yes. All recipients receive the notification on their mobile phone through a text message (SMS). They will then need to view the message on the cybee website.

  • Is there an upper limit to the size of mms?
    The maximum size of an mms allowed is 100KB. Whether an mms compatible handset can receive the message depends however on its capabilities. For example, an Ericsson T68i can receive an mms (image, sound and text) of up to 30KB, while it can send an mms of up to 50KB, a NOKIA 7650 and an Ericsson P800 can receive and send an mms of up to 100KB.

  • Can I attach a video file to an mms?
    You can sent a video file only if your mobile phone supports the technology.
  • Can I send and receive mms while abroad?
    YES. You can send and receive mms messages whilst abroad. At the moment this capability is offered only towards and from Cypriot mobile numbers. Should a subscriber of a foreign network send you an mms message or should you send an mms message to a subscriber of a foreign network, an SMS will appear on the screen which will direct you to our webpage to view the mms.

  • Can I send an mms to people in other countries?
    Yes, they will receive a notification messaging directing them to our internet page to view the message.

  • How can I activate the mms service?
    • Select any of the following ways to activate mms and to program your mms mobile:
    • Write a message with the text "on mms" and sent it to the number 8000, or
    • Contact our Call Centre at 132, or visit one of our cytashop
    • Click here to activate from our Website

 

cybee

  • I will take my mobile abroad. Can I still use cybee services?
    Yes, in all the networks that we have roaming agreements with.

  • My mobile phone number has changed. What do I do?
    Text should change into “Firstly, if you are not already logged in, you have to enter your username and password on our login page to login. Go to page Change my mobile number to enter your new mobile phone number. It is important that you have your mobile phone next to you because you will be asked to send an SMS message with an Activation code in order to complete the process.

  • I do not wish to receive SMS through cybee on my mobile. What can I do?
    You can "block" all SMS by activating the barring on your mobile. You must press *35*XXXX*16#OK. If you want later on to be able to receive SMS you must press #35*XXXX*16#OK. XXXX= Barring code for your GSM that was given to you by Cytamobile-Vodafone when you got your GSM number.

Web SMS

  • What is this service and how does it work?
    With web sms any registered user to our website can send up to 10 FREE web SMS messages per day to any Cytamobile-Vodafone or other mobile network customer in Cyprus. If you use up your free web SMS you can continue to send web SMS messages for which you will be charged.
  • How do I activate this service?
    To be able to use this service you must register to our webpage. When you do so, you will be given an account (with a username & password), which will allow you to login send as many SMS messages as you want (the first 10 SMS messages will be FREE) daily.
  • How much will it cost?
    There is no charge for registration or for the first 10 SMS messages sent from our webpage. There is a charge for every extra SMS message after the 10th message. The recipient of the message is not charged.
  • Can you help me identify a cybee sender of an email or web text?
    You can identify the sender from the address bar. No other specific details are given.
  • Can I send an SMS to a mobile number that is registered to another mobile provider?  
    You can send text messages (sms) only to Cytamobile-Vodafone pay monthly or soeasy pay as you go customers, or any other national mobile operator.
  • Can I send one message simultaneously to many people?
    Yes. You can send one SMS to more than one user at a time. Select users from your Phonebook or enter multiple mobile numbers separated by a comma (,).

Web Mail

  • What happens to the e-mails I have read?
    The e-mails are stored on our server for one month. After that period of time the e-mails are removed from the server. Please note that unread e-mails are stored for two months and then removed from the server.
  • Is there a limit to the space occupied by e-mails? 
    The ambutant space of 10MB has been provided for your storage needs. The storage space is allocated per e-mail address.
  • Can I read my e-mails when I am abroad?  
    Yes. The easiest way to do it is logon to cybee from any PC that has internet access and use the web mail service provided under "Messaging".

Email Notification

  • When I receive a message from this service what will I see on my mobile display?  
    Your mobile will display a message containing the following information: Time that the message was sent, E-mail address of the sender, and the subject of the email message.
  • What type of connection / plan do I need?  
    You need a pay monthly plan, to receive email notification. E-mails notification is not provided to soeasy pay as you go customers.
  • What are the charges?  
    The e-mail notification service has NO monthly charges. You are only charged when you receive a notification. For email notification charging, check our service prices. soeasy   pay monthly
  • How do I pay?
    If you are a pay monthly customer, the charges for the usage of the service will be included in the monthly statement of the mobile number you have entered when you subscribed to the service.
  • How do I activate this service?
    The text will change into ‘To use this service, you need to register to cybee and provide us with your mobile phone number. You then receive a free cybee email account. After that you need to configure your preferences as to when and from whom you wish to receive notification when mail arrives at your cybee email account. Once you have configured the service you need to make sure that you have selected the Use SMS Notification option. That means that the service is activated and you will begin to receive SMS messages (on the mobile you have listed) when a new e-mail arrives at your cybee email account that complies with your selected preferences. You can always log on our webpage and change your preferences or deactivate the service. Service activation and deactivation can also be performed from your mobile phone using the appropriate keywords.
  • How do I customize my account?
    You can customize your account settings by selecting the settings of your choice from notification configuration page.
  • How can I access the messages on my mobile?  
    From your phone's menu, find the messages (or inbox) option, and find the selection that lets you read the messages that you received. (You may have to consult your user manual to learn how to do this).
  • How do I read my full email?
    You can read your full e-mail after you logon at cybee from our web mail service and our wap address.
  • How can I receive notification for an e-mail that arrives in another e-mail address?
    You need to request your ISP provider to forward your e-mails to your cybee account.
  • What happens to SMS notifications while my mobile is turned off?
    These messages are stored on the server for three days. If you turn on your mobile within three days that the notification was sent, then you will automatically receive all stored messages.

Ringtones & Logos

  • What is a ringtone?
    This is the ringing sound of your mobile. By default your mobile is programmed to ring using a specific sound / ringtone when you receive a call. With the use of cybee ringtones you can send to your mobile a new ringtone which can replace the default ringtone of your mobile. This way you can set yourself apart with the coolest and newest ringtones.
  • What is a logo?
    This is the logo that is displayed on your mobile. By default your mobile is programmed to display a specific logo. With the use of cybee logos you can send to your mobile a new logo which can replace the default logo of your mobile. This way you can set yourself apart with the coolest and newest logos.
  • How can I order a ringtone or a logo?
    You can order a ringtone or a logo as follows:
    • Via web (For registered users only)
      - Request - select the ringtone / logo of your choice
      - Mark the product code
      - Type the code in the Order No field
      - Type the brand and model of your mobile in the Brand & Model field and press GO.
      - The ringtone/logo will be sent.
    • Via SMS
      Send the keyword "ring" or "logo", the brand and the model of your
      mobile to number 7000. e.g. ring 1057 sonyericsson T630
      and send it to 7000.
  • What is the price of a ringtone or logo?
    Check pricing   soeasy  pay monthly



 
Cytamobile-Vodafone MENU
  • What is it?
    Cytamobile-Vodafone MENU is an easy and friendly access method which helps you enjoy all the cybee services and much more without the use of commands and codes, directly from your mobile phone menu.

  • How Can I access the Cytamobile-Vodafone MENU
    Access to the Cytamobile-Vodafone MENU services is very simple. First, place your new Cytamobile-Vodafone MENU SIM card in your mobile phone. Select Cyta VodaMENU, from your mobile phone's main menu, select whichever category you prefer e.g. fun & info and following this select the information you wish to receive, by pressing the selection button only once. After a few seconds, the information you have requested appears on your mobile phone display in the form of unified text.

  • Why is it useful?
    Using the Cytamobile-Vodafone MENU you will not have to know key words of SMS queries and phone numbers of specific services as they are already programmed on the Cytamobile-Vodafone MENU.

    After a certain menu service is selected, the query will be send automatically.

  • How much does it cost?
    Browsing the Cytamobile-Vodafone Menu is free. You only pay for services you order. All services are charged according to the rates of your price plan and cybee services.

    Note: when you are abroad there is an additional charge (the price SMS is charged by the mobile operator abroad) for browsing the categories under what´s hot and my top-10. For all the remaining services when abroad there will be an additional charge only when receiving content, depending on the price SMS is charged by the mobile operator abroad.

  • Can I use it?
    The service can be used by all clients of Cytamobile-Vodafone MENU who possess the new 128kB SIM card. If you already possess a SIM card up to 16kB, you can exchange this card with the new 128kB SIM card for free.

  • Can I use the Cytamobile-Vodafone MENU on any phone?
    The service functionality presupposes, that the mobile phone device is SIM Toolkit enabled. As a result in some phones you will not view the menu. The Cytamobile-Vodafone MENU format may be differentiated from mobile to mobile, given the variations in the way the SIM Toolkit operates from supplier to supplier. For instance, in some mobile phone devices, it may not be possible to review all the menu characters.




 

Vodafone live! / Frequently Asked Questions

 
  • My mobile is the same with a Vodafone live! mobile. Can I use it to access Vodafone live!? 
    If you already have a mobile that is in the list of mobiles supported by Vodafone live! you can send the text message ON LIVE to 8000 to receive the settings. Alternatively, click here to receive the settings on your phone via the web. SHARP phones not bought through CYTA or its authorized dealers need to be set up manually. To see the settings, click here. Please remember to activate GPRS, through our Call Center at 132.
  • I have just bought a mobile that is not amongst the Vodafone live! mobiles and I want access to Vodafone live! Is it possible? 
    Only if your mobile is amongst the Vodafone live! mobiles supported by Cytamobile-Vodafone. You will need to activate the settings of Vodafone live! in order to have access to the menu. Refer to the first FAQ to read how to get our settings.

  • I have bought a Vodafone live! mobile from abroad. Can I use it to access Vodafone live! services in Cyprus?
    Only if your mobile is amongst the Vodafone live! mobiles supported by Cytamobile-Vodafone. Refer to the first FAQ to read how you can get our settings.

  • Can I access Vodafone live! while abroad?
    Yes, as long as there is a GPRS Roaming Agreement with the network you are visiting. For a list of networks supporting the service click here. Please note that browsing from abroad is charged with GPRS international roaming rates.

    Please note that when abroad you can only view your own country's Vodafone live! menu.


 

 

BlackBerry® from Vodafone

 

1. What does the BlackBerry® from Vodafone service offer me?

Email… in real time
Now your email is automatically forwarded to your Blackberry smartphone. Now you can always be in contact with your colleagues, directly without any processes. Read, send and receive emails while you are on the move.

Attachments
Read and forward important attachments in the most popular formats such as Microsoft Word, Excel, PowerPoint, WordPerfect, PDF, ASCII and image formats such as JPEG, GIF, BMP, TIFF and PNG.

Internet
Surf the internet, read the news, check the stock prices and download files while on the move.

Mobile phone and Vodafone live!
Use you BlackBerry® from Vodafone smartphone as a mobile phone too. You can also send and receive SMS and MMS messages.
Additionally, with the BlackBerry® from Vodafone service and smartphone you access Vodafone live! for continuous updates, on the latest local and sports news and for endless entertainment…

Calendar, Tasks, Contacts
Remember important appointments from your calendar, important tasks that need to be done, save addresses, telephone numbers and emails.

2. What I should do in order to use the service?

For the BlackBerry Internet Service solution you need to have a Light or Classic Cytamobile-Vodafone Pay Monthly connection and a BlackBerry smartphone.

An essential requirement for the Blackberry Enterprise Server solution, is the company email server infrastructure (Microsoft Exchange, IBM Lotus Domino or Novell Groupwise) and the installation of special software in the corporate network. Additionally, you need to have a Cytamobile-Vodafone Light or Classic Pay Monthly connection and a BlackBerry smartphone. For more information, please contact your Business Customer’s Account Manager.

3. How does this service differ from other email access services?

It uses pioneer technology to enable push-based wireless access which offers:
?) Directness
?) The ability to manage and respond to the emails you send and receive
C) High speed updates due to the synchronization of the BlackBerry software with the corporate mail server.
D) The ability to read large attached files in seconds!
?) Being in contact with your colleagues, whenever you need it.
F) Secure data transportation

4. How many email accounts can I manage with this service?

With the BlackBerry Internet Service solution you can manage up to ten (10) supported company or personal email accounts of POP 3 or IMAP type, like cytanet, gmail, yahoo! etc. Additionally, Cytamobile-Vodafone provides you with one (1) additional account in the form user@cytamobile-vodafone.blackberry.com to which you can have access only from your device.

With the BlackBerry Enterprise Server solution you can have immediate access to your company’s email.

5. How will the charge appear on the bill?

In the monthly bill that you receive, the charge will be presented as follows:

  • BlackBerry (BES) service- for the BlackBerry Enterprise Server solution
  • BlackBerry (BIS) service – for the BlackBerry Internet Service solution

6. Can I send and receive SMS and MMS messages?

With the BlackBerry® from Vodafone service and smartphone you can send and receive SMS and MMS messages.

7. Can I have access to Vodafone live!?

With the BlackBerry® from Vodafone service and smartphone you can have access to Vodafone live!

8. Can I use the service abroad?

TheBlackBerry® from Vodafone service can be used abroad, in networks with which Cytamobile-Vodafone has GPRS or/and 3G International Roaming agreements in place with lower rates in selected

9. Where can I find information and support for the service?

10. Does the service support reading and writing of Greek characters?

The service completely supports reading and writing of Greek characters from the smartphone.